FAQ’s

Is parking suspension included?

No this is something you should take up with the local authority prior to your move once you have been given your removal dates, we can supply all details required by the local authority.

 

Do I need to be at the property all day whilst the crew are there?

You or a trusted friend will need to be at home to let the crew into your property; upon their arrival, you are free to leave and come back at the end of the day to secure the property and complete all relevant paperwork.

Do you offer storage in Spain or the UK?

Yes, We have short and long term storage in the UK and Spain and can offer competitive rates for short term and long term storage in either country. Matthew James Removals Storage services are Containerised storage, Archive storage and Self storage in both Spain and the UK.

Do you supply porters?

Our vehicles are manned by full crews who will take care of every aspect of your relocation. Matthew James can also supply extra porters if required in most countries around the world.

Do you have removal vehicles that can cope with awkward access?

Yes,  we have small and transit sized vehicles for transhipping furniture to cope with all manor of tight access issues in most major countries.

Please notify Matthew James of any awkward access near any of your properties, failure will result in extra charges

What part of Spain and the UK do your removals cover?

We cover removals to and from all parts of the England, Scotland, Wales and Ireland to and from all parts of Spain including island destinations. So if you require removals to Spain from the UK or removals to the UK from Spain we’ve got you covered.

Do I need to have insurance?

Matthew James includes insurance in your quote as declared – up to £50,000. This can be extended upon request. Customers can take out their own insurance policy if preferred for added piece of mind.

Can I use my own boxes for packing or is it better to have the removals company pack for me?

If you want to use your own boxes and pack yourself you will need to make sure the boxes are new and durable to avoid any damages during transit. Matthew James will be able to provide you with any of the boxes and tape you need if you are local to any of our depots and we are able to do the packing and unpacking for you as well. Ask for more details.

Please note the items you packed yourself are not insured for damage, if you pick one of our packing services all items are fully insured for damage.

 

How do I make sure I won’t be charged any hidden extra’s later on?

The more information the removal company have the more accurate they can be with the pricing they give you. If you provide a full list of items and inform them of all your access points such as stairs or driveway difficulty then they will be able to give you an accurate price,  as well as any depot to depot or travel time costs that may be involved.

Don’t forget the items in your attic, garden or Shed

Do I need to fill out an inventory list?

In most circumstances the remover will take care of creating an inventory of your items for relocation.

The 1st inventory list is normally created by our estimator/removal consultant in order to quote your relocation requirements.

All Moving Companies require an inventory list in order to quote your move. Having an inventory list will help the removals company calculate the truck space needed for your move and provide you with the most accurate quote.

For European or International moves where a home visit from our estimator is not possible, you can list your items  ( Word, Excel ) and send your list via email or fill out our on-line quote form.

The 2nd inventory list is completed by our removals crew on the day of move prior to, or at the time of loading the vehicle.

The removal crew will create a fully itemised inventory when they are loading the vehicle which upon completion you check and sign for. The removal crew will then give you a copy of the inventory, a copy stays with the travelling vehicle in order to satisfy customs/Police requirements, any final copies are added to your client file in our offices.

The loading inventory is used as a checklist upon delivery, all items will be crossed off the inventory upon delivery 1 by 1 which ensures you receive all your effects at your chosen destination.

How early do I need to book a removal?

For local moves it’s best to book at least 4 – 8 weeks prior to your moving date. For National, European & International moves however, it is advised to book as early as possible to avoid missing out due to companies being booked out or unavailable. The more notice – the better the chance of securing your preferred date.

Why should I choose Matthew James Removals?

Matthew James has over 3 decades of moving expertise and knowledge. Proud members of seven leading removal memberships, hundreds of testimonials & reviews from genuine customers and winners of the movers and storers show ‘Packer of the year’ competition 2013, along with many other awards and trophies.

It’s not what you do, it’s how you do it that really matters.

Our Address in Barcelona

Matthew James Removals & Storage SL
C/Anselm Clave
S/N Pol 16, Sant Feliu
De LloBregat
Barcelona
08980
Tel: (0034) 931 84 54 94

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